Returns & Refunds

Last updated: November 1, 2026

We want you to love what you buy. Here's how returns and refunds work at BeaHive Collective. These rules apply to in-studio, online and event-booth purchases.

Fabric

Fabric cut from the bolt or roll is final sale and can't be returned or exchanged, because it's cut to your order.
Pre-cut fabric bundles and remnants are also final sale.
Deadstock fabric is surplus from other makers and brands. It may have small flaws, fading on the fold, or slight color differences from the photos — that's part of its story. Please check your fabric before you leave the studio or as soon as it arrives.

Notions, tools, trims, patterns and other products

Unused items in original condition with their packaging can be returned within 14 days of purchase with a receipt or order number, for a refund to your original payment method.
Final sale: sale or clearance items, trims or elastic cut to length, digital patterns and downloads, gift cards, and anything marked final sale.
Custom-made items (including custom swimwear) are made just for you and can't be returned. See "Custom work" below.

Damaged, defective or wrong items

If something arrives damaged or isn't what you ordered, email Beatriz@beahivecollective.com within 7 days with your order number and a photo. We'll replace it, or refund you if we can't.

Shipping and pickup

Local pickup at the studio is free. We ship within the U.S. Shipping times are estimates.
Original shipping costs aren't refundable unless the item was damaged or wrong. Customers pay return shipping for other returns.
We're not responsible for packages after the carrier shows them delivered, but we'll help you file a claim.

Memberships, passes and stamp cards

Founding Memberships are a 12-month commitment and are non-refundable and can't be canceled.
Standard and Professional Memberships can be canceled any time before the next billing date. We don't give refunds or credits for partial months or unused hours.
Day passes and stamp cards are non-refundable and non-transferable.
Add-ons (storage, lockers) are non-refundable for the current month.

Classes, workshops and orientation

Cancel at least 7 days before the class: your choice of a full refund or studio credit.
Less than 7 days before, or no-show: no refund or credit. You may send a friend in your place if you let us know first (they must sign the waiver).
If we cancel a class, or it doesn't meet the minimum sign-ups, you choose a full refund or another date.
Kids' class packs are non-refundable after the first class. Missed classes can be made up if you let us know at least 24 hours ahead.

Custom work, alterations and services

Custom swimwear, pattern drafting, sample making and alteration jobs require a 50% non-refundable deposit to start, because materials and time are committed right away.
The balance is due at pickup or delivery. You'll be asked to approve fit and details at your fitting; changes requested after approval may cost extra.
If there's a problem with our workmanship, tell us within 7 days of pickup and we'll fix it at no charge. We can't redo work that you approved or that was changed by someone else.
Items not picked up within 60 days after we tell you they're ready may be donated or sold to cover costs.

Gift cards

Gift cards can't be returned or refunded, and they never expire. Balances under $10 can be cashed out on request, as required by California law.

How refunds are paid

Approved refunds go back to your original payment method within 5–10 business days. Store credit is issued as a BeaHive gift card. Cash purchases are refunded as store credit or cash.